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02/04/2020

Qu-Soft Support and Customization Options

We offer support options for both our Subscription customers and our Private Quick Base Domain customers.

Subscription Support for a Qu-Soft hosted Domain License

Monthly subscription software comes with general bug fixes. Additional customization of the software or custom development is billed at the corresponding rate for that development and any support for the custom development.  Standard support is billed at $145 per hour and developer is billed at $165 per hour. 

Subscription customers can also opt in to a support plan that includes discounted standard support and discounted developer support by the hour.  These plans begin at $250 per month. 

Support plans offerings are subject to change without notice.

Software Support for your Quick Base Domain License

We offer standard and premium support for our software either by the hour or as a monthly fee. 

For purchased software licenses you will receive standard support that includes general bug fixes free the first 12 months.  If your company requests custom software development during the first 12 months or afterwards support for the new developed will be billed depending on the support requested, either standard or developer rate. 

After the first 12 months there is a hourly fee for those services without a support plan.  A support plan is recommended because it can include up to 10 hours of standard support per month and discounted developer support. by the hour.  Plans offered begin at $500 per month for general bug fixes and 2 hours of standard support and $1000 per month for both bug fixes and 7 hours of standard support. 

Support plan offerings are subject to change without notice.